Refund & Cancellation Policy

Last Updated: January 8, 2025

At MantraChantingBox.com, we are committed to providing authentic spiritual products of the highest quality. Please read this policy carefully before making a purchase.

⚠️ IMPORTANT NOTICE

All sales are final. We do not offer refunds, returns, or exchanges on any products. By placing an order, you acknowledge and accept this policy.

1. No Refund Policy

MantraChantingBox.com operates under a strict no-refund policy. Once payment is received and the order is confirmed, the transaction is considered final and binding.

1.1 Why We Don't Offer Refunds

Our products are spiritual items intended for devotional and religious use
Each product is carefully quality-checked before dispatch
Products are shipped immediately upon order confirmation
We operate on a small margin to offer competitive pricing

2. Order Cancellation Policy

Due to our rapid order processing system, cancellations are generally not possible once payment has been received.

2.1 Cancellation Requests

Before Payment: You may cancel your inquiry at any time before making the payment
After Payment: Orders cannot be cancelled once payment is confirmed as products are immediately prepared for dispatch
Processing Time: Orders are typically processed within 1-2 hours of payment confirmation

💡 Tip:

Before making payment, please confirm the product details, quantity, and shipping address with our customer service team via WhatsApp to avoid any issues.

3. Damaged or Defective Products

While we do not offer refunds or returns, we are committed to customer satisfaction regarding product quality.

3.1 Reporting Issues

If you receive a damaged or defective product, you must:

Contact us within 24 hours of receiving the product
Provide clear photographs showing the damage or defect
Include the order details and delivery receipt
Contact us via WhatsApp at +918383035590

3.2 Our Resolution Process

For genuinely damaged or defective products (as verified by us), we will:

Review the photographs and evidence provided
If damage is confirmed and occurred during shipping, we will send a replacement product at no additional cost
If the defect is manufacturing-related, we will send a replacement product
Replacement products will be dispatched within 2-3 business days of claim approval

📌 Important Conditions:

Claims made after 24 hours of delivery will not be entertained
Customer must provide clear evidence of damage/defect
Damage caused by improper use or handling after delivery is not covered
No cash refunds will be issued under any circumstances

4. No Warranty or Guarantee

All products are sold "AS IS" without any warranty or guarantee.

4.1 What This Means

No Warranty: We do not provide any express or implied warranty on product performance or durability
No Guarantee: While we sell quality products, we do not guarantee specific outcomes or experiences
Spiritual Products: Results of spiritual practices and experiences are subjective and personal
Technical Issues: Any technical problems arising after initial use are the customer's responsibility

4.2 Product Lifespan

The lifespan and performance of our products depend on:

Proper usage according to provided instructions
Regular maintenance and care
Environmental conditions
Frequency of use

5. Wrong Product Shipped

If we ship the wrong product due to our error:

Contact us immediately within 24 hours of delivery
We will arrange for pickup of the wrong item
The correct product will be shipped at no additional cost
This is the only exception to our no-return policy

6. Order Confirmation

Before making payment, customers must:

Verify all product details and specifications
Confirm the price and quantity
Ensure shipping address is correct and complete
Ask any questions or clarify doubts with our team
Understand and accept this no-refund policy

7. Contact Information

For any questions or concerns regarding this policy, please contact us:

Get in Touch

WhatsApp: +918383035590 Phone: +918383035590 Email: info@mantrachantingbox.com

8. Policy Acceptance

By placing an order with MantraChantingBox.com, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy. If you do not agree with this policy, please do not make a purchase.

This policy is subject to change without prior notice. Please review this page regularly for updates.

Shipping Policy

Last Updated: January 8, 2025

We ship authentic spiritual products across India with care and dedication. Please read our shipping policy carefully to understand our process and timeline.

1. Order & Payment Process

Our ordering process is designed to be simple and secure through WhatsApp communication.

1.1 Step-by-Step Process

                📱 How to Order:
                Inquiry: Contact us on WhatsApp at +918383035590 with your product inquiry
Product Details: Our team will share complete product information, pricing, and availability
Payment: Make payment through our provided bank details or UPI
Payment Confirmation: Share payment screenshot/receipt on WhatsApp
Shipping Address: Provide complete and accurate shipping address
Order Confirmation: Receive order confirmation and tracking details
Dispatch: Product dispatched within 1-2 business days

            

1.2 Payment Methods Accepted

Bank Transfer/NEFT/RTGS: Direct transfer to our bank account
UPI Payment: Google Pay, PhonePe, Paytm, BHIM UPI
Payment Screenshot: Mandatory to share on WhatsApp for verification

🚫 CASH ON DELIVERY (COD) NOT AVAILABLE

We do not offer Cash on Delivery (COD) option. All orders must be prepaid through bank transfer or UPI. This helps us maintain competitive pricing and ensure genuine orders.

2. Shipping Timeline

We are committed to delivering your spiritual products in a timely manner.

2.1 Processing Time

Order Processing: 1-2 business days after payment confirmation
Quality Check: Each product is inspected before dispatch
Packaging: Secure packaging to prevent damage during transit
Dispatch Confirmation: You will receive tracking details via WhatsApp

2.2 Delivery Time

⏱️ Estimated Delivery Time: 5-7 Working Days

From the date of dispatch, delivery typically takes 5-7 working days to any location in India.

Metro Cities: 3-5 working days
Tier 2 Cities: 5-6 working days
Tier 3 Cities/Rural Areas: 6-7 working days
Remote Locations: May take up to 10 working days

2.3 Important Notes on Delivery Time

Working days exclude Sundays and public holidays
Delivery time may be affected by unforeseen circumstances like weather, strikes, or courier delays
We are not responsible for delays caused by courier service partners
During festival seasons, delivery may take 1-2 days longer

3. Shipping Coverage

We ship to all locations across India (PAN India delivery).

3.1 Serviceable Locations

All major cities and metro areas
Tier 2 and Tier 3 cities
Towns and rural areas
Remote and hilly regions (where courier services are available)

3.2 Shipping Restrictions

We do not ship to PO Box addresses
Complete address with landmark is mandatory
Mobile number for delivery contact is required
International shipping is currently not available

4. Shipping Charges

✅ FREE SHIPPING

We provide FREE shipping on all orders across India. No minimum order value required.

5. Shipping Address

Providing accurate shipping information is crucial for timely delivery.

5.1 Address Requirements

Your shipping address must include:

Recipient Name: Full name of the person receiving the order
Complete Address: House/Flat number, Building name, Street/Area
Landmark: Nearby prominent location for easy identification
City: Correct city name
State: State name
PIN Code: Correct 6-digit PIN code
Mobile Number: Active mobile number for delivery updates

⚠️ Important:

Double-check your address before submitting
Wrong address may result in delivery failure and additional charges
We are not responsible for incorrect addresses provided by customers
Address cannot be changed once the order is dispatched

6. Order Tracking

Stay updated on your order status with our tracking system.

6.1 Tracking Information

Tracking number shared via WhatsApp upon dispatch
Track your order on the courier company's website
Real-time updates on delivery status
Estimated delivery date provided

6.2 Contacting Us for Updates

If you have questions about your shipment, contact us on WhatsApp at +918383035590 with your order details.

7. Delivery Process

7.1 At the Time of Delivery

Courier partner will call you before delivery
Please be available to receive the package
Valid ID proof may be required
Inspect the outer packaging for visible damage

7.2 Package Inspection

Check if the package is sealed and intact
If outer packaging is damaged, note it with the delivery person
Open and inspect the product within 24 hours
Report any damage immediately via WhatsApp with photographs

8. Failed Delivery Attempts

8.1 What Happens

Courier will make 2-3 delivery attempts
You will receive SMS/call notifications
If undelivered, package returns to sender
Return shipping charges may be applicable for reshipment

8.2 Customer Responsibility

Keep mobile phone active and reachable
Ensure someone is available at delivery address
Respond to delivery person's calls promptly

9. Damaged or Lost Shipments

9.1 Damaged in Transit

Contact us within 24 hours of delivery with photographs
We will coordinate with courier company
Replacement will be sent for verified damage cases
Refer to our Refund & Cancellation Policy for details

9.2 Lost Shipments

If tracking shows "delivered" but you haven't received it, contact us immediately
We will investigate with the courier partner
Resolution time: 5-7 business days
Replacement or alternative solution will be provided for genuine cases

10. Bulk Orders

For bulk orders (10+ units) or temple/ashram orders:

Contact us for special shipping arrangements
Wholesale pricing available
Customized delivery timeline
Dedicated support for large orders

11. Contact for Shipping Queries

Shipping Support

WhatsApp: +918383035590 Phone: +918383035590

This shipping policy is subject to change without prior notice. Please review this page regularly for updates.

Terms of Service

Last Updated: January 8, 2025

Welcome to MantraChantingBox.com. These Terms of Service govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using MantraChantingBox.com (the "Website"), or by purchasing any products from us, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using or accessing this site and purchasing our products.

2. About Our Business

2.1 Business Information

Business Name: MantraChantingBox.com
Products: Spiritual mantra chanting devices and related products
Service Area: Pan India
Contact: +918383035590 (WhatsApp & Call)
Email: info@mantrachantingbox.com

3. Products and Services

3.1 Product Description

We sell authentic mantra chanting boxes and spiritual audio devices
Product descriptions, images, and specifications are provided for guidance
We strive for accuracy but cannot guarantee all details are error-free
Colors may vary slightly due to screen settings
Products are intended for spiritual and devotional use

3.2 Product Availability

All products are subject to availability
We reserve the right to discontinue any product at any time
Prices are subject to change without notice
Stock availability will be confirmed during WhatsApp inquiry

4. Ordering Process

4.1 How to Order

Our ordering process follows these steps:

Customer initiates inquiry via WhatsApp (+918383035590)
Our team provides product details and pricing
Customer makes payment via bank transfer or UPI
Customer shares payment proof on WhatsApp
Customer provides complete shipping address
We confirm the order and provide estimated delivery time
Product is dispatched within 1-2 business days

4.2 Order Confirmation

Orders are confirmed only after payment verification
Payment screenshot must be shared on WhatsApp
Order confirmation message will be sent via WhatsApp
No order is binding until payment is confirmed by us

5. Pricing and Payment

5.1 Prices

All prices are in Indian Rupees (INR)
Prices include applicable taxes
Shipping is FREE across India
Prices are subject to change without notice
The price at the time of order confirmation is final

5.2 Payment Terms

                💳 Payment Policy:
                100% Advance Payment Required
No Cash on Delivery (COD) available
Payment must be made before shipping address is processed
Accepted methods: Bank Transfer, NEFT, RTGS, UPI

            

5.3 Payment Verification

Payment screenshot/receipt must be shared on WhatsApp
Orders are processed only after payment verification
Verification typically takes 30 minutes to 2 hours
Bank transfers may take longer to reflect (1-2 business days)

6. Shipping and Delivery

Please refer to our detailed Shipping Policy for complete information.

6.1 Key Points

Delivery Time: 5-7 working days from dispatch
Free shipping across India
Tracking details provided via WhatsApp
Customer must provide accurate shipping address

7. Refunds, Returns, and Cancellations

Please refer to our Refund & Cancellation Policy for complete details.

⚠️ NO REFUND POLICY

All sales are final
No refunds, returns, or exchanges
No warranty or guarantee provided
Cancellations not possible after payment

8. Product Use and Limitations

8.1 Intended Use

Products are for personal spiritual and devotional use
Not intended for commercial resale without authorization
Follow usage instructions provided with the product
Use appropriate power supply as specified

8.2 Disclaimer

Products are spiritual aids and not medical devices
We make no claims about spiritual, mental, or physical benefits
Results of spiritual practices are individual and subjective
Not responsible for any outcomes from product use

9. Intellectual Property

9.1 Website Content

All content on this website is owned by MantraChantingBox.com
This includes text, images, logos, designs, and product descriptions
Unauthorized use, reproduction, or distribution is prohibited
Violators will be prosecuted under applicable laws

9.2 Trademarks

"MantraChantingBox" and our logo are our trademarks
Use of our trademarks without permission is prohibited

10. User Conduct

By using our services, you agree NOT to:

Provide false or misleading information
Use our services for any illegal purpose
Attempt to defraud or harm our business
Make false claims or disputes
Abuse or harass our customer service team
Violate any applicable laws or regulations

11. Privacy and Data Protection

11.1 Information Collection

We collect the following information:

Name, phone number, and email address
Shipping address
Payment transaction details
WhatsApp conversation history related to orders

11.2 Use of Information

Process and fulfill orders
Communicate about orders and deliveries
Provide customer support
Send promotional messages (with consent)

11.3 Data Protection

We do not share your personal information with third parties except courier partners for delivery
Your payment information is not stored by us
We implement reasonable security measures to protect your data

12. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages
Our total liability is limited to the amount paid for the product
We are not responsible for courier delays or failures
We are not liable for damages caused by misuse of products
No liability for results or experiences from spiritual practices

13. Indemnification

You agree to indemnify and hold MantraChantingBox.com harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms of Service
Your misuse of our products
Your violation of any law or third-party rights
False information provided by you

14. Dispute Resolution

14.1 Communication First

Before taking any legal action, we encourage:

Contact us with your concern via WhatsApp or email
Allow us 7 business days to respond and resolve
Most issues can be resolved through communication

14.2 Jurisdiction

These terms are governed by Indian law
Any disputes will be subject to the exclusive jurisdiction of courts in [Your City], India
Legal proceedings must be in English or Hindi

15. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters (floods, earthquakes, etc.)
Government actions or restrictions
Strikes or labor disputes
War, terrorism, or civil unrest
Pandemics or epidemics
Internet or power failures
Courier service disruptions

16. Amendments to Terms

We reserve the right to modify these Terms of Service at any time
Changes will be effective immediately upon posting on the website
Continued use of our services constitutes acceptance of modified terms
Check this page regularly for updates
Last updated date is displayed at the top

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary while the remaining provisions remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Refund & Cancellation Policy and Shipping Policy, constitute the entire agreement between you and MantraChantingBox.com regarding the use of our services and purchase of products.

19. Contact Information

For any questions, concerns, or clarifications regarding these Terms of Service, please contact us:

Get in Touch

WhatsApp: +918383035590 Phone: +918383035590 Email: info@mantrachantingbox.com

20. Acknowledgment

BY PLACING AN ORDER WITH MANTRACHANTINGBOX.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Thank you for choosing MantraChantingBox.com!
We are committed to providing you with authentic spiritual products and excellent customer service. If you have any questions, please don't hesitate to contact us.